Communication / Service
service failures for your customers?
Our trained experts provide first class communication to better serve your customers. Meadow Lark develops real-time custom communication styles using:
- REAL phone calls - non automated
- Web cam - links to your rep
- Web apps - shipment visibility
- Mobile - receive desired alerts
- Available equipment - broadcast emails (sign up now)
- Available 24/7 - 365 days a year
listened to and understood?
Great service is vital to ensuring customer satisfaction. If we say we are going to do something - we do it - our trained professionals go the extra mile.
Our proactive solutions include:
- Driver / carrier score cards - monitor relationship status
- Carrier profiles inform freight preference & capacity
- Track service failures - provides more control
- Superior shipment planning & visibility
- Trusted providers - we don't use someone we don't know
- Our in-house fleet supplements our carrier network
percentages need to improve?
All shipments are tracked real time – no more guessing
- Phone tracking - daily contact
- Web - based interaction
- GPS - geolocation wireless network (Macropoint)
- Electronic OnBoard Reporting for our Transport Fleet
- Receive custom on-time service reports (Link)
In 2012 WE HAD 68,000 shipments - 98% were on-time pick up and delivery - far exceeding the national average